Before
staring of management jargon lets first define “Craftsmanship”
Craftsmanship
Doing What
You Love and Doing It Right.
In other
word it is a production and delivery of quality goods or services from highly
skilled workmen. Workmen can be cobbler, painter, architect, baker, electrician,
author anything which require specialized skills.
It’s one
tower building concept where everything is managed by one person and no work
distribution is required and hence replacement of worker is very difficult.
Modern Management
Management is the organization and coordination
of the activities
in order to achieve
defined objectives.
Modern
management theory refers to emphasizing the use of systematic mathematical
techniques in the system with analyzing and understanding the
inter-relationship of management and workers in all aspect.
It’s more
than one tower building theory where work is distributed amongst the workers.
Workers are
deskilled i.e. disintegration of work into elementary task, where skill requirement
is minimal so replacement of worker is not an issue.
3 E’s of Management (Efficiency, Effectiveness and Excellence)
- Effectiveness: It means doing the right task for achieving specified objective in the government.
- Efficiency: It means doing the task correctly and refers to the relationship between input and output. More output for given input or same output from fewer resources implies increased efficiency.
Efficiency and effectiveness is
interrelated. It’s easier to be effective if one ignores efficiency and vice
versa. Following diagram can explain the interrelation precisely.
Good
management is concerned attaining the goals with effectiveness as well as efficiently.
What can be
the single measure for it?
So the term “Excellence”
comes into existence which is nothing but multiplicative addition of
efficiency
and effectiveness.
Excellence is all about achieving "More out of less for more"
where "More out of less" is Efficiency and "for more" is
Effectiveness.
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